A person answers, usually within one business day. Paid plans faster.
Docs cover every endpoint with examples. The FAQ covers licensing, media and billing. openapi.json is there for code generators.
401 means the key is missing, wrong or revoked. 429 carries a code naming the limit. Media link 403 means it expired; request a new one.
Raise a cap. If real traffic hits a daily distinct-clip cap, say so and it is raised.
A problem with an exercise, or one missing? Send it from your app or support tool with POST /v1/feedback. It keeps the exercise as you saw it, and your dashboard shows its status.
Missing exercise. Name it and we add it to the shoot list.
A wrong classification. Tell us the id; fixes ship in the next catalogue version with a changelog entry.
HD, bundles, white-label. Business and Enterprise.
The API and CDN report on /v1/meta; if that answers, everything is up. Incidents are announced by email to paid accounts.